Home > Our DNA

Our DNA

WHO ARE WE?

WHO ARE WE?

 

OUR MISSION

Our mission is to deliver to businesses of any size, the most relevant full service car leasing solutions, through consulting and services that understand and meet the requirements of clients, drivers and vehicles.

 

OUR PROMISE

Everyday at Arval, thanks to our expert advice and prompt and accurate service, everything is done to really care about clients, drivers and vehicles.

 

OUR SIGNATURE

 

"Arval. We care about cars. We care about you.": a slogan to reflect Arval commitment.

This signature marked a turning point in Arval history to reflect how the company has evolved, adapting itself to the needs of customers today.

It communicates the passion that drives us to deliver the quality of service that sets Arval apart.

 

A FOCUS ON CLIENTS

A FOCUS ON CLIENTS

 

While the car is still at the heart of Arval's business, people are what really motivate our decisions. Our signature "Arval.We care about cars. We care about you." is a reflection of Arval's increasingly customer-centric approach and an expression of the company key competitive advantages: expert advice and quality of service.

 

Arval clients

 

WHY WORK WITH ARVAL?

WHY WORK WITH ARVAL?

The claim speaks to our various audiences (customers and drivers) and underlines the benefits of working with us.

"We care about cars" evokes our expertise, offered through consulting services, industry-leading knowhow and entities such as the CVO (Corporate Vehicle Observatory), which anticipates future trends.

"We care about you" is our promise of quality of service, thanks to customer satisfaction tools such as Net Promoter Score and our "Account Team" approach.

It also refers to our innovations in products and services, such as Arval Smart Experience, a range of interactive tools focused on the driver experience.

Array
ARVAL WITHIN BNP PARIBAS

ARVAL WITHIN BNP PARIBAS

 

Arval is a subsidiary of BNP Paribas and belongs to the Group's core activity Retail Banking. Retail Banking is a worldwide network of retail banks and specialised financial services and plays a key role in the international expansion of the Group.

 

Arval International